We are loving our new spa from Secard. We went to the store, got great service and the spa was delivered in days by really nice guys.
I purchased a spa from Secard last August. I drained my spa last week to clean it. When I filled it up, it became apparent I needed to bleed the air from the pump. Being all thumbs, I accidentally sheared the head off the bleeder valve. Robert from Secard told me exactly how to fix the problem, including texting me photos of the replacement bleeder valves and procedures. When I arrived at Secard to purchase the bleeder valve, Robert had the replacement part ready for me. Couldn’t have done it without ya, buddy! I heartily recommend Secard for spas, service, and a drive to truly make the customer happy and satisfied.
Vince the manager and robert helped me
with a warranty replacement pump this past week.. I want you to know how great it was dealing with them and how easy the process was.. Thank you Vince. Now looking at putting a heater on my pool the only place I will go is the orange store to see Vince the manager.. Thank you
New pump & filter
I just got off the phone with your salesperson as I had a question regarding the HP of the pump purchased for my sister’s pool. He informed me that we had written a bad review. This is false. We were extremely happy with the customer service received by everyone at the Orange store. We feel that they gave us a good deal on the equipment, which we were in a hurry to have installed. We have had frustrations with the pool (old equipment & tree roots that needed to be taken out), but as far as Secard, have no problems with the service at all. This is not the first time we have shopped at this store. I am not sure how a negative review came through to you, but I can assure you that it was not sent by me. In fact, I was quite taken a back by it. Only issue we have it that a fitting is leaking which, I was told, to just bring back to the store and they will replace. No issues here. Please make sure that your staff is complemented by us as they really helped us out in a pinch.
We love our Secard Pool. We’ve owned it and enjoyed it for five years. Laurie and Vince at he Orange office are just amazing! The best service! The best know how! Always friendly and ready to help! Get a Secard Pool and you won’t go wrong.
I had a great experience shopping at Secard Pools. Vince was very friendly and helped me choose just the right parts I needed. Thanks!!!
Very welcoming and Fun
I went in to ask about pools since we have such nice weather here. Vince was informative and recommended a great one for us without it feeling like we were being pressured into buying something that didn’t suit our needs. We look forward to enjoying the pool all summer long. Thanks Vince!!
Laura Roa is Awesome!
Laura Roa is so awesome! We always get a smile and help at the same time when we go in to Secard Pool in Orange. She is very educated in the pool and spa upkeep and always gets us exactly what we need. She needs to know how much we appreciate her doing such a great job and keep up the great job she is doing! We can always count on her for anything we need! She’s a KEEPER! Thank you for keeping her on your staff. We love our pool and spa we tell all our friends and family members how and where to go for theirs. Thanks again Secard Pools from The Cedillos!
Experience – Very Good
Vince was very helpful in options I didn’t know existed when I had my original pool installed years ago. When I needed a replacement liner I also needed a replacement ladder and went with the full shelf step after much deliberation with Vince.
The whole Seacard team was polite, helpful and courteous! Thank you.
If you’re looking for a low cost way to add a pool to your home, look no further. Vince was amazing at working within our budget and space limitations to provide us the pool of our dreams. He was amazing from start to finish even though I was a huge pain throughout. He always returned my phone calls in a timely manner, held my hand throughout the process and resolved any issue that came up. We are very happy lifelong customers!