Joel and Michael were wonderful! They arrived on time and very efficient on taking our gate off to get the spa into our backyard. They were very patient with us while placing the spa in just the right spot, even though we had to move and rotate it twice. They explained how to use the chemicals and even put the gate back on and cleaned up.
Rachel, Laura, and Erica all worked happily with us in helping to pick out our spa!
Great Experience & Great delivery crew
Very happy with the service we received from Secard when purchasing our spa. The staff from Sales (Aaron) to the delivery crew (Anthony & team) all went above & beyond. Thank you!
After 10 years it was time to replace our 8×10 spa, we went to Secard Pools in Rancho and was able to see various manufacturers represented. We were not pressured had a lot of questions answered. The transaction went seamlessly and our spa arrived 3 weeks later. They hauled off the old spa for a minimal charge.
Very pleased with the experience, even had a scratch taken care of by their fiberglass guy.
I would like to thank Rachael and Aaron for making good on repairs getting done on my spa. Special Thanks to Javier G. the repairman. He really knows his stuff. Took his time and explained functions of buttons for operating spa.. Thanks again, bill
What a blessing it was to have Secard Pools build my very first pool! I had a flawless experience working with Aaron (Salesman) and all of the field crews. Everyone was professional and explained the whole process from beginning to end. I will definitely recommend Secard Pools to anyone that is considering putting in a pool. Thank you Secard Pools for a wonderful blessed experience!
Sad, frustrated and infuriated
The only bright spot in our experience was dealing with Aaron who does what he says he is going to do, other that that this group is a joke, having been in the construction field for over thirty years I cannot understand how these cowboys are still in business! We purchased our pool back in 1999 and have enjoyed it every year up until this when our liner needed replacement, we also decided to do some upgrades at the same time, (Wrong Decision). Some of Secards employees decided to send my concrete contractor home and told him he was going to do the concrete (not true) !! This same employee also told my wife not to do certain things associated with cleaning up the old ladder as he would come back and personally make it look new (nothing done). After so called completion the crew left with equipment leaking badly, multiple poorly finished items, our punch list had over 15 items on it, plus we were overcharged! Construction Manager Brian wouldn’t call me to discuss repairs and poor installation. Never use these clowns, you will be sorry like we are.
Response: Steve, I apologize for any inconvenience the repair work we performed caused you. With remodel work on a 17 year old pool the road can sometimes be a little bumpy and we certainly appreciate your patience. I hope when we were out last week, we were able to get everything to your satisfaction. If not, please be sure to let me know as we want you to be 100% satisfied. You can contact me directly at firstname.lastname@example.org or (909) 980-6744 should there be any outstanding issues.
Long time customer Disheartened over new pool issue
I’m sure for some, Secard pools is a great place to go for pool needs, that is if you already have a pool in place and it is in ground. For my Husband and I, we have had a different experience. We had an old above ground pool that was metal sided, secard was great to get a new liner & all our pool supplies. This year our experience took a turn for the worst in less than 24 hours. We saved up & purchased a new pool (soft sided as we were told they were more durable & won’t puncture). What a load of bull… We finally got the ground graded, put 2″ or sand down with 2 feet extra around the pool for good measure, a large tarp over that, 2 layers of what they call happy bottom and we were excited to get the pool up. We prepped so well, got the pool up in a timely manner & started filling the pool only to find there was a small hole in the liner about 1′ above the ground. We then started looking around the pool & found there were some “blemishes” on the outside wall. We contacted the person who sold us the pool, sent photos and asked for some help to only be told to patch it. Really? Patch a hole in a pool that we just purchased less than 24 hours earlier & was up less than 6 hours? Very upsetting. Even more upsetting was being accused of it happening during install- all metal parts attach at the top, not 1′ above the ground. We feel so swindled, disheartened over what we thought was a great investment and excited to enjoy this summer (especially our son).
All we want is someone to step up with good customer service & compassion and be willing to replace a liner that is clearly defective
Get your next liner from SEACARD!!
I was not looking forward to finding a replacement liner for my pool a few months ago. When I meet with Bob Cannon, he was very professional and honest on what needed to be done. I received several quotes from different vendors and Seacard was NOT the cheapest. I decided to go with Seacard because they are well known in the industry as a solid brand. I was not disappointed as Bob and the crew under promised and over delivered!! My new pool liner looks awesome and I know I can call Bob or Steve if there is any problems in the future. I would recommend them to anyone!
We’ve owned a Secard Pool for five years. After five years a pipe was accidentally cracked. I called Brian Anderson the construction manager at Secard Pools and asked for help. He asked for a picture of the damaged piece. I sent him pics and within 2 days he arranged for a technician to come out and repair the damage as a courtesy with no charge. Unbelievable! Thank you so much Brian. The customer service was AWESOME! The technician was prompt and courteous. Thanks again Brian.
WeIl, cannot ask for more
I learned all the stories from online reviews and friends about pool contractors and that this industry was considered the worst and most difficult to deal with.
After we talked to Bob and Steve, we felt very confident to give our pool liner replacement to Secard. The crew was very professional and polite. They did their best to accommodate our schedule, and they were very detailed with what they were doing. We cannot say enough good things about Bob throughout this entire process. He constantly contacted with us to make sure everything is OK. Whenever we needed Bob, he was there.
Steve’s service was excellent. He came to help us turn the filter back on and explained us how to take care the liner pool after the replacement was completed.
It was a great experience to work with Secard because the entire team was so trustworthy. We definitely recommend Secard to anyone who needs liner pool construction.